PatientPay 25.9.1
Comprehensive guide to the PatientPay 25.9.1 release, highlighting new features, enhancements, and resolved issues for improved performance and user experience.
Table of Contents
🗓️ Go-Live Date:
This release is generally available on September 17, 2025.
📢 What’s New
Below is a summary of the enhancements and improvements included in this release:
- Expanded reconciliation functionality, new Apple Pay setup and capabilities, improved automated billing and balance management, and performance upgrades across onboarding, reporting, and ACH processing.
- The update also enhances patient payment flexibility and strengthens error handling, resulting in a smoother and more secure experience for all users.
🚀 Release Notes
Features & Enhancements
Recon Improvements
- Migrate Clinicient to new Recon service
- Introduce and update configurations for external reconciliation in the Recon tab
- Pull Azalea patient balances daily and support automated bill voiding
- Verify organization billing, daily billing, and activity DAGs
Admin & Integration
- Admin configuration for (B2B) Recon supporting new delivery to Waystar
- Apple Pay: SDK foundation, backend service API, admin configuration, and UI setup
- Adding PatientPay TaxID to Waystar 835s
- pointclickcare URL now set as a ppay-chart value
Payment and Billing
- AutoCharge Payment Type, reporting, and opt-out
- PROGYNY: Automated and encrypted weekly open payment plan reports via SFTP
- Split payment and separate transaction processing enhancements
- Payment summary and summary for multiple cards
- Enhanced payment plan and custom options
- Improved billing logic and ingestion for Iraan General, Natchez, and other clinics
- Retry ACH failed payments
- File ingestion and validation enhancements
- Balance management and BIGINT updates to prevent overflow
User Experience & Quick Pay
- Modify Onboarding Portal required fee fields
- Quick Pay via SMS, reporting & analytics, and configuration
- Apple Pay infrastructure and user onboarding flow enhancements
- Auto-select latest report ID for invoicing stored procedures
Data & Reporting
- Historical load of Paper & EOB for daily summary
- Analytics: Add custom lookback date range
- Analytics improvements for bill value discrepancy checks
- Update Actions in CTR report stored procedure
- FLIP AI: SSH key workaround for Airflow
Security & SSO
- Error handling, auto-retry for invalid tokens, and enhanced monitoring
- Okta SSO: Streamlined login enhancements for onboarding
Networking & Infrastructure
Setup VPC between CG and PPay
AutoCharge patient opt-out and admin opt-out functionality
🛠️ Bug Fixes
- "Now Payments Only" role not functioning in UAT
- Print statistics no longer populating in print job reports
- Performance improvements for large image uploads in portals
- User Management view: User activities fail to load
- Onboarding portal banking info not visible
- Unable to change application status to rework
- Dates displayed ahead by one day in onboarding
- File ingestion errors and configuration issues
- Portal errors with stop auto-charge