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PatientPay 25.9.1

Comprehensive guide to the PatientPay 25.9.1 release, highlighting new features, enhancements, and resolved issues for improved performance and user experience.

Written by Brian Basho

Updated at October 29th, 2025

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Table of Contents

🗓️ Go-Live Date:This release is generally available on September 17, 2025. 📢 What’s New 🚀 Release Notes Features & Enhancements 🛠️ Bug Fixes

🗓️ Go-Live Date:
This release is generally available on September 17, 2025.

📢 What’s New

Below is a summary of the enhancements and improvements included in this release:

  • Expanded reconciliation functionality, new Apple Pay setup and capabilities, improved automated billing and balance management, and performance upgrades across onboarding, reporting, and ACH processing. 
  • The update also enhances patient payment flexibility and strengthens error handling, resulting in a smoother and more secure experience for all users.

🚀 Release Notes

Features & Enhancements

Recon Improvements

  • Migrate Clinicient to new Recon service
  • Introduce and update configurations for external reconciliation in the Recon tab
  • Pull Azalea patient balances daily and support automated bill voiding
  • Verify organization billing, daily billing, and activity DAGs

Admin & Integration

  • Admin configuration for (B2B) Recon supporting new delivery to Waystar
  • Apple Pay: SDK foundation, backend service API, admin configuration, and UI setup
  • Adding PatientPay TaxID to Waystar 835s
  • pointclickcare URL now set as a ppay-chart value

Payment and Billing

  • AutoCharge Payment Type, reporting, and opt-out
  • PROGYNY: Automated and encrypted weekly open payment plan reports via SFTP
  • Split payment and separate transaction processing enhancements
  • Payment summary and summary for multiple cards
  • Enhanced payment plan and custom options
  • Improved billing logic and ingestion for Iraan General, Natchez, and other clinics
  • Retry ACH failed payments
  • File ingestion and validation enhancements
  • Balance management and BIGINT updates to prevent overflow

User Experience & Quick Pay

  • Modify Onboarding Portal required fee fields
  • Quick Pay via SMS, reporting & analytics, and configuration
  • Apple Pay infrastructure and user onboarding flow enhancements
  • Auto-select latest report ID for invoicing stored procedures

Data & Reporting

  • Historical load of Paper & EOB for daily summary
  • Analytics: Add custom lookback date range
  • Analytics improvements for bill value discrepancy checks
  • Update Actions in CTR report stored procedure
  • FLIP AI: SSH key workaround for Airflow

Security & SSO

  • Error handling, auto-retry for invalid tokens, and enhanced monitoring
  • Okta SSO: Streamlined login enhancements for onboarding

Networking & Infrastructure

Setup VPC between CG and PPay

AutoCharge patient opt-out and admin opt-out functionality


🛠️ Bug Fixes

  • "Now Payments Only" role not functioning in UAT
  • Print statistics no longer populating in print job reports
  • Performance improvements for large image uploads in portals
  • User Management view: User activities fail to load
  • Onboarding portal banking info not visible
  • Unable to change application status to rework
  • Dates displayed ahead by one day in onboarding
  • File ingestion errors and configuration issues
  • Portal errors with stop auto-charge

healthcare billing medical payment

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