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PatientPay 25.10.1

Delivering greater payment flexibility, onboarding enhancements, and reliability improvements for a streamlined user experience.

Written by Brian Basho

Updated at October 31st, 2025

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Table of Contents

📢 What’s New 🚀 Release Notes Features & Enhancements 🛠️ Bug Fixes

🗓️ Go-Live Date:
This release is generally available on October 21, 2025.

📢 What’s New

Below is a summary of the enhancements and improvements included in this release:

  • Expanded payment, onboarding, reporting, and notification capabilities for a more flexible and transparent user experience. Improved error handling and system reliability.

🚀 Release Notes

Features & Enhancements

  • Added Type field to Scheduled Payment Transactions for increased clarity and reporting.
  • Enabled Google Pay support and introduced the UI foundation for integration with the Patient Portal.
  • Improved reconciliation visibility for failed Now Payments in Azalea, notifying users of recon failures.
  • Expanded support for multiple guarantors, including new ingestion logic, billing, and Point Click Care integration.
  • Enhanced notification, reporting, and analytics with daily email updates, opt-out filters, and new organizational info fields (including EMR, Specialty, and Billing System).
  • Improved payment plan flexibility: multiple start dates, default card option, and enhancements for primary and backup cards.
  • Identified all automated communications across SMS, MMS, and Twilio channels, increasing coverage and transparency.
  • Refined onboarding experience with updated welcome emails and content.
  • Added “sticky” reports to the Reports section for easier recurring access.
  • Simplified insurance payment logic by removing patient ID requirements for NOW Insurance Payments.

🛠️ Bug Fixes

  • "Corrected high-resolution display so patient details are displayed on hover.
  • Fixed sorting issues in Transaction Search for amount, payment method, and patient name.
  • Resolved ingestion errors, invalid event generation, and duplicate statement handling in data pipelines.
  • Improved UI consistency by correcting pop-up displays, missing loading indicators, and button/selection behavior.
  • Addressed refund processing, user access (404 error corrections), and special character entry on onboarding.
  • Fixed recurring payment issues in the Patient Portal, including auto-charge controls and attachment management.
  • Eliminated duplicated subscription payments, fixed missing patient demographics, and resolved issues with statement IDs and dates.
  • Delivered multiple regression and functional test corrections for Patient UI, onboarding workflows, reporting, and daily activity processes.

payment solution medical billing

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