Using the Patient Click Through Report
Updated at February 17th, 2025
The Patient Click Through Report provides click-through rate data, including numbers and percentages, to show how many patients click to view their bill and make payment from the communication sent to them. Click-through rate data can help gauge the effectiveness of the bill communication and how well patients respond. The report can be generated for select practices, timeframe (This Week, This Month, This Quarter, This Year or Custom Date Period) and bill age (28-30). The report is downloaded only as Excel. It provides a detailed break-down of click-thru data by each message type (electronic and print) including: Initial Bill Emails, Initial Bill Reminder Emails, Past Due Emails, Initial Bill Texts, Initial Bill Reminder Text, Past Due Texts, Printed Statement and Printed Pre-Collect Letter. The report shows the selected reporting period first, and the previous month’s data second for comparison.
The report has the following columns:
| Column Name | Description |
| Send Count | Number of messages sent |
| Click Count | Number of messages clicked |
| % Click Count | The percentage of messages clicked |
| Login Count | The number of logins from a message |
| % Login Count | The percentage of logins from clicked messages |
| Payment Page Count | The number of visits to the payment page |
| % Payment Page Count | The percentages of visits to the payment page |
| Payment Complete Count | Number of completed payments made |
| % Payment Complete Count | The percentage of payments made from login |
| Sent | Number of messages sent in previous reporting period |
| Delta Change Sent | The delta from previous sent to the current sent (positive or negative) |
| Click Count | Number of messages clicked in previous reporting period |
| Delta Change Click | The delta from the previous click count to current click count (positive or negative) |
| Login Count | Number of logins from a message in the previous reporting period |
| Delta Change Login | The delta from the previous login count to current login count (positive or negative) |
| Payment Page | |
| Delta Change Payment Page Visit | |
| Payment Complete Count | Number of completed payments made in previous reporting period |
| Delta Change Payment Complete | The delta from the payments count in the previous reporting period to the new payments count (positive or negative) |
You can export the report to Excel or CSV format using the Download button. This file will have the same columns as on-screen.