PatientPay Knowledge Base

Payment Confirmation

Published February 8th, 2025 by Chris Joyce

Once a payment is made to a bill, the Payment Confirmation screen will be displayed showing the payment amount and a confirmation number. This screen can present a number of different layouts depending on configuration, bill type (Lifetime vs. Episodic), and user action. The default view is when a patient has a single bill (e.g., Lifetime clients) a

Paying Your Bill

Published February 8th, 2025 by Chris Joyce

The Bill Payment screen allows the patient to conveniently pay their bill using any number of options offered by their provider including pay now, later, Auto-Pay, or setting up a payment plan. Figure 19 - Patient Portal Pay Now Choose Pay Now to pay your bill immediately using a card on file from your digital wallet or a new credit/debit/HSA card.

Viewing Your Bill

Published February 8th, 2025 by Chris Joyce

Bill Details After authenticating any bill link sent via email/SMS, using the Bill Code Login, or clicking the View Bill button in the Bill Center , the patient is shown the Bill Details screen. Bill Details has all the details for the bill including the status, due date, total amount due, guarantor name, provider, and services performed. The provid

Accessing the Patient Portal

Published February 8th, 2025 by Chris Joyce

Logging in to View Your Bill The first interaction between PatientPay and a patient is typically through an email, SMS text, or printed statement. The Patient Portal provides three ways to authenticate and view your bill(s): Secure link from Email / SMS Bill Code Login using a vanity URL and unique bill code provided on the printed statement Login f

Supported USB Swipe Card Readers

Published February 20th, 2025 by Chris Joyce

PatientPay supports USB swipe card readers to assist with accepting credit cards on the Admin payment screens. This helps admin staff be more efficient, reduces the data entry errors associated with manually keying in card numbers, achieve PCI compliance, and improves processing rates with card present rates. Both encrypted and unencrypted devices a

Bill Center

Published February 8th, 2025 by Chris Joyce

Bill Center Bill Center is the main landing page for Patient Portal and displays a listing of bills. It is available to all users. Bill Center page has three tabs representing different types of bills: Due All due bills will be displayed here. For lifetime bills, there can only be one due bill at a time Paid All paid bills will be displayed here. Ot

Supported Web Browsers

Published February 11th, 2025 by Chris Joyce

Supported Browsers Both the Patient Portal and Admin applications are supported on the following browsers: Browsers Minimum Version Platform Chrome 77.0.3865.120 (Official Build) (64-bit) Desktop Mozilla Firefox 69.0.1 (64-bit) Desktop Safari 12.0.3 Desktop Edge 86.x Desktop Chrome 77.0.3865.69 Mobile (Patient Portal only) Safari 12.0 Mobile (Patien

Introducing Patient Portal

Published February 8th, 2025 by Chris Joyce

The PatientPay Patient Portal is a responsive web application that allows patients to manage and pay their bills from any mobile device or their desktop. How Does PatientPay Work? PatientPay works with health care providers to integrate with their EHR or system of record and automatically receive electronic statements reflecting the patient's fina

Supported EMV Card Readers

Published March 14th, 2025 by Chris Joyce

An EMV reader is a card terminal that uses Europay, MasterCard, and Visa (EMV) technology to process transactions using chip and pin, chip and signature, contactless, and mobile payments. The technology was developed by a range of major card providers to create more secure, smart card payments. Point-to-point encryption (P2PE) is a security standard

Getting Started with PatientPay

Published January 31st, 2025 by Chris Joyce

PatientPay helps medical groups, hospitals, and revenue cycle management (RCM) companies get paid more, paid faster, and drive down the cost to collect with a leading end-to-end patient payment solution. PatientPay drives a dramatic increase in patient payments through statements that align with patient Explanation of Benefits (EOB), flexible paymen

Accessing Account Preferences

Published February 4th, 2025 by Chris Joyce

The Patient Portal allows patients to be able to managing their account preferences using the My Account menu option on the top navigation bar. It has the following options: Profile Payment Methods Plans & Subscriptions Notification Settings Figure 37 - My Account My Profile The My Profile screen allows the patient to view/edit their name, dat

Glossary

Published January 31st, 2025 by Chris Joyce

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