Once a payment is made to a bill, the Payment Confirmation screen will be displayed showing the payment amount and a confirmation number. This screen can present a number of different layouts depending on configuration, bill type (Lifetime vs. Episodic), and user action.

The default view is when a patient has a single bill (e.g., Lifetime clients) and they have paid that bill. The View Paid Bills button links back to the Bill Center.

Figure 25 - Payment Confirmation

PatientPay does not require a patient to create an account before paying a bill in the system. But we give them the option to create an account on the Payment Confirmation page if the provider responsible for the bill has enabled registration in configuration. To enable this, visit Admin Configuration and toggle the Enable Patient Registration After Bill Pay setting under the organization’s Patient Experience tab. On clicking Create Account, the patient will be shown the Account Creation page (see below).

Figure 26 - Payment Confirmation with Registration

If the patient is enrolling in a payment plan, and the organization has required them to sign the plan agreement, a “Download Plan Agreement” hyperlink will be presented.

Figure 27 - Payment Confirmation with Plan Agreement

If the organization has registration enabled and they require the patient to sign the plan agreement, the following Payment Confirmation will be shown.

Figure 28 - Payment Confirmation + Registration + Plan Agreement

If the patient is making a partial payment while enrolled in a payment plan, the Payment Confirmation will look like the following:

Figure 29 - Payment Confirmation after Partial Payment on Plan

If the patient has multiple bills (e.g., Episodic clients), the Payment Confirmation will show any additional bills that are due in the listing below the confirmation number. This allows the patient to continue paying bills that owe a balance.

Figure 30 - Payment Confirmation with Multiple Bills

This is the same screen when registration is enabled by your provider.

Figure 31 - Payment Confirmation with Multiple Bills + Registration

The following Payment Confirmation is displayed when the patient has multiple bills due and they have signed a payment plan agreement.

Figure 32 - Payment Confirmation with Multiple Bills + Plan Agreement

This is the same screen above when registration is enabled.

Figure 33 - Payment Confirmation with Multiple Bills + Registration + Plan Agreement

Account Creation

The Account Creation screen prompts the patient to enter a unique email and password. This is only enabled if the provider enables the Enable Patient Registration After Bill Pay setting under the organization’s Patient Experience tab. Below are screenshots showing both the mobile and desktop views.

Figure 34 - Create Account on Mobile

Figure 35 - Create Account on Desktop

Once the patient enters an email and password and clicks Save, an account is created, and the Bill Center page is shown.

Figure 36 - Bill Center After Registration