Using the Print Job Report
Updated at February 17th, 2025
The Print Job Report provides a listing of print JSON files that have been sent from PatientPay to the print vendor for a given partner and timeframe. On the main report screen, you can select a partner and time frame to define the scope of the results. The partner drop-down is controlled by security permissions.
We have a daily batch process that checks for a print job summary from the print vendor and records various metrics on the print job. Each line item in the report summarizes the total statements sent to the print vendor, total received by the print vendor, total bad address, total do not print, total printed, date approved by PatientPay staff, date printed, and date mailed. The Total Sent column should reconcile with Total Received. And the Bad Addresses + Do Not Print + Total Printed should equal Total Received.
The download link allows the end user to download the print JSON that was sent to the print vendor if needed for troubleshooting. If the results are too large to fit on screen, you can use the paging controls in the bottom right to navigate.
Figure 148 - Print Job Report
The report contains the following columns:
| Column Name | Description |
| Sent | The timestamp for when the print JSON file was created |
| Partner Name | The partner to which the print JSON file belongs (we create one per day) |
| File Name | The print JSON filename sent to the print vendor |
| Total Sent | Total number of print jobs included in the print JSON |
| Total Received | Total number of print jobs the print vendor receives in the job confirmation |
| Bad Addresses | Total number of print jobs determined to have an invalid address by the print vendor |
| Do Not Print | Total number of print jobs skipped due to various business rules by the print vendor |
| Total Printed | Total number of statements/letters printed |
| Approved | The date the print job was approved by PatientPay |
| Printed | The date the print job was printed by the print vendor |
| Mailed | The date the print job was mailed via USPS |
| Download | Hyperlink to download the print JSON file that was submitted to the print vendor |
In order to reconcile that all print jobs submitted were accounted for, you should be able to confirm the following:
- Total Sent should equal Total Received
- Bad Addresses + Do Not Print + Total Printed should equal Total Received