Using the Invalid Email and Text Report
Updated at February 17th, 2025
The Invalid Email and Text Report provides data on patient accounts whose email and/or mobile phone have been deemed invalid by our third-party messaging services for select practices and timeframe (This Week, This Month, This Quarter, This Year or Custom Date Period). If either SendGrid or Twilio messaging services receive an error response, this report provides the event and reason so that admins can attempt to get a valid email or phone number for the patient and restore Dunning communications. Users have the ability to filter by communication type (All, Email, Phone).
Figure 142 - Invalid Email and Text Report
The report provides the following columns:
| Column Name | Description |
| Created Date | The date we received a response that email or mobile number was invalid |
| Practice Name | The practice name to which the patient account belongs |
| Patient Id | The unique patient Id for this patient and practice |
| Patient Name | The name of the patient/guarantor |
| The email address for the patient/guarantor | |
| Phone Number | The phone number for the patient/guarantor |
| Event | The event received from the messaging service |
| Reason | The reason for the failure received from the messaging service |
| Bill Count | The total count of Due/Suspended bills for the patient account |
| Bill Total | The total dollar amount of Due/Suspended bills for the patient account |
You can export the report to Excel or CSV format using the Download button. This file will have the same columns as on-screen.